Commercial trustWarranty & DOA
Commercial trust · Warranty & DOA
Warranty and DOA terms are written per order
Warranty and DOA terms are confirmed for the exact order before payment is arranged.
Confirm during RFQ
Buyer review
Questions to settle before payment
- What warranty period and exclusions apply to this exact condition?
- What evidence and notice window apply if a unit is dead on arrival?
- Who handles return, replacement, repair or credit decisions?
Controlled workflow
How the evidence moves into an order
1
Confirm warranty and DOA terms during RFQ review.
2
Record the agreed terms in the quote or order.
3
Use the recorded process if a post-delivery exception is reported.